Never Lose a Lead Again.
Centralize your WhatsApp, Instagram, Facebook, and website chats in one place, with automated follow-ups that turn missed messages into booked appointments.
NorthStack helps service businesses capture, track, and follow up with every lead automatically.
Most Businesses Lose 30-50% Of Their Leads
Enquiries are lost when conversations are spread across multiple channels and devices.
Without a unified process, follow-ups become inconsistent and opportunities are missed.
Where bookings are lost
- After-hours enquiries receive no timely response
- Follow-ups depend on individual staff habits
- Conversation history leaves with staff turnover
- Pipeline status is unclear to managers
- Inactive customers are not systematically re-engaged
What changes with NorthStack
NorthStack introduces a structured lead workflow so every conversation progresses from first enquiry to booked appointment with clear ownership and visibility.
One Place To Manage Every Lead
Three operational systems designed for owners and operations teams focused on booking growth and process reliability.
SYSTEM
Customer Reactivation System
Turn inactive customer data into a repeatable booking channel through automated reactivation campaigns and follow-up sequences.
SYSTEM
Company-Owned Inbox System
Centralize WhatsApp, Email and Social Media Channels, and website chat so conversations are visible, assignable, and controlled by the company, not personal staff devices.
SYSTEM
24/7 Lead Intake System
Capture and qualify enquiries around the clock through instant responses and guided intake, so each day starts with sales-ready leads.
Everything You Need To
Manage Leads And Bookings
|Centralized Messaging
All conversations in one place, across channels and branches.
|Automated Follow-Ups
Follow-up sequences run on schedule without manual chasing.
|Smart Appointment Booking
Qualified leads can move directly into available appointment slots.
|CRM Pipeline Tracking
Track every lead from first enquiry to confirmed customer.
|Campaign Automation
Launch promotions and reactivation campaigns with consistent cadence.
|Team Collaboration
Assign conversations clearly and maintain accountability across the team.
Built For Sales-Focused Businesses
NorthStack is designed for service businesses where response speed and follow-through directly affect booking volume.
- Clinics and healthcare providers
- Tuition centres and education businesses
- Home services companies
- Agencies and consultants
- Property and sales teams
Enquiry received -> instant response -> details captured -> appointment booked -> reminders sent automatically -> fewer no-shows.
More Bookings. Less Admin Work.
1. Respond to every enquiry with consistency
2. Convert inactive customers into new bookings
3. Maintain complete conversation visibility
4. Reduce manual workload and repetitive admin
5. Give teams clear visibility across every lead stage
From Setup To Automation In One Week
Let's get you automated with a few simple steps
1. Discovery Call
We review your current enquiry, booking, and follow-up process.
2. System Setup
We configure your inbox, pipeline, booking flow, and automations.
3. Deploy & Iterate
The system goes live and we refine performance based on operational data.
Built By Entrepreneurs Who Run Businesses
NorthStack combines product execution with operational discipline
so automation is not just deployed, but adopted and scaled inside real businesses.
Deric Yee, CEO
Deric leads product and technology strategy, with a track record of building and scaling ventures including Sigma School. Find out more about me at dericyee.com
• Founded Sigma School and trained developers across the region
• Built automation and AI-enabled operational products
• Focuses on systems that improve business performance
Dannard Yee, Ops and Partnerships
Dannard leads operations and partnerships, ensuring NorthStack systems align with execution reality, team workflows, and commercial outcomes.
• Built and launched a Duolingo-style coding app before NorthStack
• Hands-on operations experience in pharmaceuticals
• Drives partner alignment and operational rollout quality
Need Something More Advanced?
For complex operations, NorthStack also delivers custom internal systems, including dashboards, advanced automations, and platform integrations.
This is a supporting service, NOT the core offer.
Frequently Asked Questions
How quickly can the system be set up?
Most standard setups can be completed within about one week.
During the setup phase, we configure your:
- Unified messaging inbox
- CRM pipelines
- Appointment booking system
- Follow-up automations
More advanced workflows or integrations may require additional time.
Can I request changes after the system is set up?
Yes. Minor adjustments within the scope of the original setup are usually included.
If the request involves building new automations or major workflow changes, it may be billed separately.
Does the monthly subscription include unlimited automation development?
No.
The monthly subscription covers the platform, maintenance, and reasonable adjustments to the existing setup.
New workflows, complex automations, or custom development will be quoted separately before any work begins.
Do I need technical knowledge to use the system?
No.
The system is designed for business owners and teams. We will guide you through the basics during onboarding so your team can comfortably manage conversations, leads, and bookings.
What business does NorthStack work best for?
Businesses where lead response speed and follow-up quality affect appointment conversion.
Who owns the customer data and conversations?
Your business owns all customer data and conversations.
The system centralizes communications so that your company* NOT individual staff members, controls the relationship with your customers.
What happens if I need new automations in the future?
We are happy to guide you on how to implement new workflows.
If you prefer our team to build and implement them for you, we can do so at an hourly development rate.
Can my whole team use the system?
Yes. Your team can collaborate inside the system to manage conversations, track leads, and handle bookings.
Access permissions can also be configured depending on staff roles.
Will this actually increase my bookings?
Many businesses lose enquiries simply because follow-ups are inconsistent or messages are missed.
By centralizing conversations and automating responses, businesses often recover leads that would otherwise be lost.
Ready To Stop Losing Leads?
If follow-ups are inconsistent or leads are being missed, we will identify the gaps in your current process and recommend a clear system improvement plan.
Schedule System Review
Share your current process! We will map where bookings are being lost and how to fix it.
Helping you turn Conversations Into Bookings.
Our Solutions
Full Stack Web Development
Centralized Business Inbox
Lead Management & CRM System
Client Reactivation Campaigns
Appointment Booking Automation
Contact Us
Email: [email protected]
Phone: +60162389282 (Dannard)
Address: B-1-11, IOI Boulevard, Puchong, 47100, Selangor, Malaysia
(Please make appointment before visiting)
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